X50 Lifestyle Refund Policy
You made a mistake on your order
We get it, sometimes you get so excited when placing an online order and you accidentally make a mistake or placed your order twice. If this has happened to you please email firstname.lastname@example.org as soon as possible. If your order hasn’t been dispatched we will be able to edit or cancel your order and process a partial or full refund depending on the mistake. Be quick, our warehouse team are speedy dispatchers!
Change of mind
Not ready to commit to the X50 lifestyle? We’re happy to offer a full product refund (excluding shipping costs) if you do the following;
- Email email@example.com your name, order number and details of the return within 7 days of receiving the order
- Send back the product unused, unopened and in the original condition to PO BOX 126, West Burleigh QLD, 4219
- Unfortunately we will not refund products that have been opened and used.
Damaged or faulty item
If you received a product that you believe to be damaged or faulty please email firstname.lastname@example.org as soon as you can. Depending on the individual situation, our customer service team will come to a resolution with you.
Delays in delivery
Order placed before 1pm business days will be dispatched to Australia Post the same day by our warehouse team. Delivery delays with Australia Post is not grounds for a refund. Please keep in mind Australia Post is experiencing significant delays due to COVID-19. If you need assistance following up your parcel, please reach out to the Customer Service team at email@example.com so they can assist you.
Still have questions?
Email the customer service team at firstname.lastname@example.org and they will get back to you as soon as they can between business hours. Please keep in mind that we’re a Gold Coast based team so we operate in AEST during daylight saving and take Queensland & Gold Coast based public holidays.