Refunds

X50 Lifestyle Refund Policy

 Didn’t enjoy the taste

 It doesn’t happen very often although if you don’t absolutely love a flavour you will need to;

  • Email sales@tribecahealth.com.au your name, order number and details of the return within 7 days of receiving the order
  • Send back the product to PO BOX 126, West Burleigh QLD, 4219
  • If 2/3 of the product remains you may be eligible for an online store credit

You made a mistake on your order

We get it, sometimes you get so excited when placing an online order and you accidentally make a mistake or placed your order twice. If this has happened to you please email sales@tribecahealth.com.au as soon as possible. If your order hasn’t been dispatched we will be able to edit or cancel your order and process a partial or full refund depending on the mistake. Be quick, our warehouse team are speedy dispatchers!

Change of mind

Not ready to commit to the X50 lifestyle? We’re happy to offer a full product refund (excluding shipping costs) if you do the following;

  • Email sales@tribecahealth.com.au your name, order number and details of the return within 7 days of receiving the order
  • Send back the product unused, unopened and in the original condition to PO BOX 126, West Burleigh QLD, 4219

Damaged or faulty item

If you received a product that you believe to be damaged or faulty please email sales@tribecahealth.com.au as soon as you can. Depending on the individual situation, our customer service team will come to a resolution with you.

Delays in delivery

Order placed before 1pm business days will be dispatched to Australia Post the same day by our warehouse team. Delivery delays with Australia Post is not grounds for a refund. Please keep in mind Australia Post is experiencing significant delays due to COVID-19. If you need assistance following up your parcel, please reach out to the Customer Service team at sales@tribecahealth.com.au so they can assist you. 

Still have questions?

Email the customer service team at sales@tribecahealth.com.au and they will get back to you as soon as they can between business hours. Please keep in mind that we’re a Gold Coast based team so we operate in AEST during daylight saving and take Queensland & Gold Coast based public holidays.